Privacy Policy
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Orchid Oasis Games (“we”, “our”, “us”) handles information when you use our site. Our platform is designed for entertainment only, with virtual coins — no deposits, no withdrawals, and no real-money gambling.
1. Scope of this policy
This policy applies to visitors located in Malaysia and other regions where our site is accessible. It describes how we process personal data under Malaysia’s Personal Data Protection Act 2010 (PDPA) and, where applicable, the General Data Protection Regulation (GDPR) for visitors from the EU/EEA.
2. Information we collect
- Technical data: IP address, browser type, device information, operating system, and access times (collected automatically by our server logs).
- Cookie data: necessary cookies for site operation; optional analytics/marketing cookies if you consent.
- Contact data: when you email us, we receive your email address and any details you provide voluntarily.
We do not request or store sensitive personal information, payment data, or government-issued IDs.
3. How we use your data
- To provide access to games and basic site functionality (necessary cookies).
- To improve site performance and understand usage (analytics cookies, only if enabled).
- To communicate with you when you contact us.
- To comply with legal obligations under PDPA or GDPR.
4. Legal basis
Under PDPA, we process personal data based on your consent and legitimate interests (e.g., ensuring security and site performance). Under GDPR, if applicable, our bases are:
- Consent: for analytics and marketing cookies.
- Legitimate interests: for site security and fraud prevention.
- Legal obligations: when required by law.
7. Data retention
We retain data only as long as necessary:
- Technical logs: up to 12 months for security and troubleshooting.
- Cookie preferences: up to 12 months.
- Email correspondence: up to 24 months, unless required longer for legal reasons.
8. Your rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal data.
- Withdraw consent at any time (for optional cookies or communications).
- Object to or restrict processing, subject to applicable law.
- Lodge a complaint with the Personal Data Protection Commissioner (Malaysia) or your local supervisory authority (EU).
9. Security
We apply appropriate technical and organisational measures to safeguard your data, including HTTPS encryption, server monitoring, and access controls. However, no online service can be 100% secure.
10. Children’s privacy
Our site is intended strictly for audiences aged 18+. We do not knowingly collect or process information from individuals under 18. If you believe a minor has provided us with data, please contact us so we can delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date below shows the most recent version. Significant changes will be announced on this page.
12. Contact us
If you have questions about this policy or your data, please contact us:
- Email: support@orchidoasis.games
- Phone: +60 3-2788 4215
- Address: Level 20, Menara CIMB, Jalan Stesen Sentral 2, 50470 Kuala Lumpur
Effective date: 2024-11-27 · Last updated: 2025-09-04